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The account import to update the primary phone is failing with errors. (Doc ID 2371898.1)

Last updated on MARCH 25, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

The account import to update the primary phone is failing with errors.

ERROR
-----------------------
The party type is invalid because you can only use the person, organization, or group party type. (HZ-120487)
HZ_ENABLE_BUSI_VALID
ODI-1226: Step HZ_INTG_VALIDATION fails after 1 attempt(s).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Setup and Maintenance > Task: Manage File Import Activities
3. Create an Account import with the following mapping:
PrimaryPhone ContactptTId
PrimaryPhone PhoneNumber
PrimaryPhone PhoneAreaCode
OrganizationProfile PartyNumber
4. The import results in an error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update Primary Phone to correct data.

Cause

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In this Document
Symptoms
Cause
Solution
References


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