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DBCS (aka DBaaS) How to Unlock or Reset the APEX Internal ADMIN Password (Doc ID 2372389.1)

Last updated on SEPTEMBER 27, 2018

Applies to:

Oracle Database Cloud Service - Version N/A to N/A [Release 1.0]
Oracle Application Express (APEX) - Version 5.1.0 and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Database Cloud Exadata Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

You are not able to connect to the APEX Internal Workspace as ADMIN in a Database as a Service - DBCS  (aka DBaaS) instance after applying a Cloud related patch.

The issue can be reproduced at will with the following steps:
1. Enter the URL:

    For 12c Multitenant: https://IP_address/ords/<PDBNAME>/f?p=4550:1

    For  old 11.2 database the URL will be: https://IP_address/ords/f?p=4550:1

2. For Workspace enter: INTERNAL
3. For User enter: ADMIN
4. Enter the password that was working prior to the application of the Cloud patch.  
   The login request fails.

Changes

 Applied a DBCS (aka DBaaS) patch to the instance.

Cause

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