GDPR: DELETING CONTACTS (HARD DELETE) IN R12
Last updated on APRIL 11, 2018
Applies to:Oracle Fusion Sales Cloud Service - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
Deletion of contact data: According to the documentation about Deleting Contacts (Doc ID 2310831.1), when deleting a contact, the data is not permanently removed from the system and can be viewed/retrieved afterwards. (Quote: "However, our system only performs a soft-delete. So, you should be able to find these records by the following methods:- Web Service- Export- BI Reporting. You can use these as a method to retrieve the data. Then you can use that data to create new records.").
According to the new European Data Protection Laws GDPR/DSGVO, we will have to perform hard deletes AND have some kind of log data (or method of demonstrating) of that deletion, starting from 25th of May 2018
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