Problem With AVS In CyberSource

(Doc ID 2372509.1)

Last updated on MARCH 15, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

We are having a problem with AVS in CyberSource when the customer lives in flats.
If a customer puts his flat in Address line 1 the order isn't placed because the AVS check fails, but placing the order in Agent with the flat in Address line 1 it doesn't fail.

We don't want to remove the AVS to avoid fraud. Do you have any recommendations?
 

Solution

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