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Unifier iOS Application Occasionally Freezes at Login Page (Doc ID 2372552.1)

Last updated on MARCH 28, 2019

Applies to:

Primavera Unifier Cloud Service - Version 17.9.0.0 to 18.2 [Release 17.9 to 18.2]
Primavera Unifier - Version 17.9.0.0 to 17.12.0.0 [Release 17.9 to 17.12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When attempting to log into the Unifier iOS Application in any environment, occasionally the login hangs and the app does not open and sometimes results in a never-ending "Processing..." icon.  Killing the session and trying to login again causes the login screen to become completely unresponsive.  There are no errors or timeouts displayed.  Sometimes uninstalling and reinstall the app is required.

EXPECTED BEHAVIOR

The user should be able to login and use the app normally.

Cause

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In this Document
Symptoms
Cause
Solution
References


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