My Oracle Support Banner

Custom Report Fails to Run with Error "Pre process call failed. Could not get data source connection for: xxx" (Doc ID 2372836.1)

Last updated on MARCH 20, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.12.0.0 and later
Primavera Unifier - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

After creating a custom report in Unifier, the report does not return any results. A new popup window displayed but stays blank.

EXPECTED BEHAVIOR
-----------------------
The customer report should be generated with the expected data.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Unifier 
2. Open the customer report.
3. Select any format. Click Report Button to generate report.
Results: A new window opens and begins to load but data is never returned.

The Unifier log file contains the following error:

oracle.xdo.XDOException:oracle.xdo.servlet.data.DataException:oracle.xdo.servlet.data.DataException: Pre process call failed. Could not get data source
connection for: UNIFIERSOURCE

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.