Custom Report Fails to Run with Error "Pre process call failed. Could not get data source connection for: xxx"
(Doc ID 2372836.1)
Last updated on MARCH 20, 2018
Applies to:Primavera Unifier Cloud Service - Version 18.104.22.168 and later
Primavera Unifier - Version 22.214.171.124 and later
Information in this document applies to any platform.
After creating a custom report in Unifier, the report does not return any results. A new popup window displayed but stays blank.
The customer report should be generated with the expected data.
The issue can be reproduced at will with the following steps:
1. Log into Unifier
2. Open the customer report.
3. Select any format. Click Report Button to generate report.
Results: A new window opens and begins to load but data is never returned.
The Unifier log file contains the following error:oracle.xdo.XDOException:oracle.xdo.servlet.data.DataException:oracle.xdo.servlet.data.DataException: Pre process call failed. Could not get data source
connection for: UNIFIERSOURCE
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