Custom Report Fails to Run with Error "Pre process call failed. Could not get data source connection for: xxx"
(Doc ID 2372836.1)
Last updated on MARCH 09, 2023
Applies to:
Primavera Unifier Cloud Service - Version 17.12.0.0 and laterPrimavera Unifier - Version 17.12.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 19.12.11.0 to 19.12.11.0 [Release 19.12]
Information in this document applies to any platform.
Symptoms
After creating a custom report in Unifier, the report does not return any results. A new popup window displayed but stays blank.
EXPECTED BEHAVIOR
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The customer report should be generated with the expected data.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Unifier
2. Open the customer report.
3. Select any format. Click Report Button to generate report.
Results: A new window opens and begins to load but data is never returned.
The Unifier log file contains the following error:
oracle.xdo.XDOException:oracle.xdo.servlet.data.DataException:oracle.xdo.servlet.data.DataException: Pre process call failed. Could not get data sourceconnection for: UNIFIERSOURCE
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |