Survivorship Rules Are Not Working

(Doc ID 2373092.1)

Last updated on MARCH 13, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Customer was testing the survivorship rules on production and realized that it is not working. They ran the same test on test environment and it worked well.
The configuration is exactly the same in both environments.

For example; the only field that should survive from source SRM is OCS_Social_registered_Name_c = Nombre Comercial.
For the other fields the information of the source HW must survive, but all fields of the SRM source are surviving, it is wrong.

Could you help me detect what is causing this issue?

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) I have defined several confidence values for each of the attributes depending on the source.
2) I create two equal records from different sources, through import file activity and when doing the merge is not surviving the information that should be done based on the confidence rules.
3) In the screenshots is an example of what I get in production that is wrong, and what I get in test, which is fine.


Cause

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