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IDCS 18.1.2 integrated with HCM: SmartView does not open the browser to present login page to collect credentials. (Doc ID 2373295.1)

Last updated on MARCH 22, 2018

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Commons

Oracle IDCS integrated with Oracle HCM : smartview errors out when connecting to IDCS.


ERROR
-----------------------
Connection to Shared Services Provider Failed.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. IDCS and HCM has been integrated for SSO via federation.
2. smart view has been downloaded and installed for excel
http://www.oracle.com/technetwork/middleware/smart-view-for-office/overview/index.html
3. In the Smart View Panel in excel --> Enter IDCS login url as shared services provider url.
4. Login page pop-up does not come for user to enter credentials, instead we get an error as : "Connection to Shared Services Provider Failed."

Changes

 

Cause

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