Unable To Assign Reporting Manager To Existing Sales Rep User

(Doc ID 2373684.1)

Last updated on APRIL 12, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

unable to assign reporting manager to existing Sales Rep user

When customer try to use the Manage Users task and attempt to assign a reporting manager to a Sales Rep User, the reporting manager's name is not available in the reporting to manager search results.

Sales Manager should be available to be set in Manage Users

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Manage Users -> Click on Sales Rep
3. Try to find Sales Manager
4. It cannot be found in the dropdown

The issue has the following business impact:
Due to this issue, admins cannot set sales manager to sales rep and its affecting their project UAT setup for demo.


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