Saving Changes to Images Sometimes Isn't Taking Effect

(Doc ID 2373703.1)

Last updated on MARCH 14, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : 17.3.2.3 version, Design Studio

ACTUAL BEHAVIOR
---------------
Customer created a new page.
Customer wants to update an existing image.
When the customer saves after updating the images, the update completes, however, the original image still shows.
Sometimes the image will update.
Sometimes the image will not update.

EXPECTED BEHAVIOR
-----------------------
When the customer saves after updating the images, the update completes, and the original image will be replaced with the new image. The customer will see the new image instead of the old image.

STEPS
----------------------
User logs into CCAdmin
User expands the main menu on the left side.
User chooses "Design"
User searches for a specific layout: "TestEfer"

User chooses a page widget: "Christmas Launch Event 40 Off (shared)" - It is currently displaying the image: "christmas-event-25-off.jpg"
User chooses to edit the "Static Image Parent" under "Row"
User chooses "Static Image Block Desktop" under "Elements Displayed"
Below, in the section "Static Image Block Desktop Element Details", under "Media", user chooses "Media Library" from the "Select Media" dropdown.
User searches for a image to replace the current image "christmas-event-40-off.jpg" and chooses the corresponding image.
User chooses "Add"
User chooses "Done"
User chooses "Save"

User chooses a page widget: "Christmas Launch Event 40 Off (shared)" - It is currently displaying the image: "christmas-event-40-off.jpg"
User chooses to edit the "Static Image Parent" under "Row"
User chooses "Static Image Block Desktop" under "Elements Displayed"
Below, in the section "Static Image Block Desktop Element Details", under "Media", user chooses "Media Library" from the "Select Media" dropdown.
User searches for a image to replace the current image "christmas-event-25-off.jpg" and chooses the corresponding image.
User chooses "Add"
User chooses "Done"
User chooses "Save"

It is currently displaying the image: "christmas-event-40-off.jpg" - It should be "christmas-event-25-off.jpg".
Customer visits storefront preview - "christmas-event-40-off.jpg" is displaying.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reliably add new images to their site.

Cause

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