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Fusion Absence Management - Email Escalation Approval Sent To Wrong Person (Doc ID 2375242.1)

Last updated on MARCH 18, 2018

Applies to:

Oracle Fusion Absence Management Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Email Escalation Approval Sent to wrong person.
Escalation email sent to the old manager, not to the current manager. Below is the scenario:

1. Level 1 Manager had recently a Manager change.

2. Employee apply for an absence

3. Manager is receiving the notification but is not taking any action, and the Escalation task is coming into picture.

4. The current Level 2 Manager is not receiving the Escalation Notification, but the old Level 2 Manager

 

Cause

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