Fusion Absence Management - Absence Request On Process Error Status - ANC-3405033

(Doc ID 2375273.1)

Last updated on MARCH 18, 2018

Applies to:

Oracle Fusion Absence Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Absence Processes

ACTUAL BEHAVIOR
---------------
Absence Request on process error status

For an employee there is an absence request with an error for the Processing ->

Job errored with message: JBO-ANC:::ANC_ABS_NO_PLN_ENRL: <MESSAGE><NUMBER>ANC-3405033</NUMBER><TEXT>You cannot record this absence because the employee is not enrolled in or eligible for any absence
plan.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>


EXPECTED BEHAVIOR
-----------------------
Absences should be evaluated



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Absence Request is for 4/May/2017 08:00-17:00 following Work Schedule assigned.
2) His current Assignment started on 1/Apr/17 - no change done since that date.
3) All Absence plan enrollment started on 1/4/17
4) Eligibility profile for Absence Plan and Absence type is ok
5) Re-run absence evaluation for that specific Absence before and after having


BUSINESS IMPACT
-----------------------
Due to this issue, users absences are not processed

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms