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Unable To Change The Channel Type For Service Channels (Doc ID 2375710.1)

Last updated on DECEMBER 28, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Symptoms

 While user was creating email channels mistakenly selected Chat instead of Email under Channel Type and now user was unable to change it back to Email.  

Cause

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In this Document
Symptoms
Cause
Solution


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