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"Error Failed to load PDF document" When Previewing a Business Process Record (Doc ID 2375728.1)

Last updated on MAY 09, 2018

Applies to:

Primavera Unifier Cloud Service - Version to [Release 17.12]
Primavera Unifier - Version to [Release 17.12]
Information in this document applies to any platform.


All users receiving the following error message when trying to perform a print preview of a Business Process (BP) record, in the PDF format, in any shell, any BP or Record.


"Error Failed to load PDF document"

The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment.
  2. Navigate to Project/Shell > Business Processes > Choose the Business Process > Open any BP record > Click File > Print Preview > PDF... > Click OK > Receive error noted above.
  3. This can also be replicated in a Standard View by highlighting the BP record > Tools icon > Print Preview > PDF > OK.  
  4. Depending the browser and settings, the PDF preview window will open and display the error, or the file can be saved, but not opened.




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