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SARs Are Not Showing The Address Of The Potential Customers (Doc ID 2375733.1)

Last updated on MARCH 25, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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EBKQ- SARs are not showing the address of the potential customers

When we receive an SAR from Oracle the customer address no longer appears

In SAR_after_upgrade Address is no longer Visible

The address was Visible SAR_before_upgrade

We have check the Roles for one user they have access to the BU and Data Set
 

EXPECTED BEHAVIOR
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Primary Address should be visible in the Email notification received.

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer has created email template on the Account object and has not made any changes in it but after upgrade primary address is coming blank in the email notification received.
2. Application Composer>Common>Account Object>Email Template

Cause

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