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The package is not compatible with the current version of the product. Synchronization was cancelled. Please install Oracle Sale Cloud for outlook 3.7.10.0 (Doc ID 2376130.1)

Last updated on MARCH 27, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

When attempting to do synchronization on outlook, the following error occurs.

ERROR
-----------------------
The package is not compatible with the current version of the product. Synchronization was cancelled. Please install Oracle Sale Cloud for outlook 3.7.10.0, which is the preferred version for use with this package.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Trying to do Outlook synchronization
2. Error pops up

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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