No Email Notification Received when the User is Added to OSN via Invitation to OSN Conversation while the Conversation is Being Created

(Doc ID 2376309.1)

Last updated on APRIL 17, 2018

Applies to:

Oracle Social Network Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Social Network (OSN), when a new outside/external user is added to OSN via conversation invite during the creation of the conversation, the new user does not receive the initial invitation email, however it is noticed that the Daily digest is received.

External collaboration is/was configured with the new users domain prior to the addition into the conversation.

Changes

 

Cause

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