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External Configurator Save Fails and Produces Concatenated Error Message (Doc ID 2376342.1)

Last updated on APRIL 30, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2017 R1 to 18 A [Release 2017 to 18]
Information in this document applies to any platform.

Symptoms

When attempting to save an External Configurator to a quote within CPQ Cloud, the configurator fails with an error message


    "title": " An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator. To help us track this error, please note the date and time in your report: 2018-02-07 09:10:32. An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator. To help us track this error, please note the date and time in your report: 2018-02-12 10:04:24. An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator. To help us track this error, please note the date and time in your report: 2018-02-12 10:47:05. An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator. To help us track this error, please note the date and time in your report: 2018-02-12 11:08:33.", 
    "type": "HTTP://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html" 
}

When checking the quote the configurator is to be added to, the configurator is added to the quote.

Cause

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