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Incomplete Order Does Not Show In Agent (Doc ID 2376428.1)

Last updated on MARCH 26, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Within the agent, attempts to pull up an order with an order ID fails. Further, the when invoking the getOrder REST endpoint ( /ccstore/v1/orders/{id} ) using the order ID, the status shows as INCOMPLETE. For example:

GET /ccstore/v1/orders/o1234567

"links":[  
     {  
        "rel":"self",
        "href":"https://www.yourstore.com.br:443/ccstoreui/v1/orders/o1234567"
     }
  ],
  "id":"o1234567",
  "state":"INCOMPLETE",
  "taxPriceInfo":{  
     "cityTax":0.0,
     "secondaryCurrencyTaxAmount":0.0,
     "amount":0.0,
     "valueAddedTax":0.0,
     "countyTax":0.0,
     "isTaxIncluded":false,
     "miscTax":0.0,
     "districtTax":0.0,
     "stateTax":0.0,
     "countryTax":0.0
  },

 

Changes

 

Cause

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