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How to overpass last minute situations: Payroll Calculation (payroll in progress for a long time, error is faced, no log file available, pod health looks good...) (Doc ID 2376637.1)

Last updated on JUNE 08, 2018

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, SA - Saudi Arabia Legislation

When attempting to Calculate Payroll,
the following error occurs:

ERROR
-----------------------
- several errors were received in the process of Payroll Calculation, not having access to the actual error text message-

One of the error messages retrieved:

"formula MEDICAL INSURANCE LOAN FF, line 116, a local variable was used before being initialized. (AMOUNT)"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit Payroll flow through the Manage Payroll Calculation "Company Payroll 01 2018-3"
2. process Calculate Payroll is getting Errored (no error can be seen)

(4 companies, 3 completed Payroll Calculation successfully, only one company not completing)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users not able to close the monthly Payroll

Changes

 

Cause

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