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Lead Page Details Not Reset When Account Is Removed (Doc ID 2376641.1)

Last updated on MARCH 21, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

On : 11.12.1.0.0 version, Leads, Sales Campaigns

Lead page details not reset when account is removed.

1. Create Lead Page -> Add existing account -> Organization Size are populated, Industry is not populated, gets populated only after save
2. Create Lead Page -> Remove account -> Organization Size remains the same

3. Edit Lead Page -> Add existing account -> Organization Size, Industry are not populated
4. Edit Lead Page with existing account added at creation which populated Organization Size, Industry -> remove the account -> Organization Size, Industry remain populated.
The issue is that if the user enters a free text account and the Organization Size, Industry remain populated, when converting the lead a new account gets created with the Organization Size and Industry of the previous account.
 

Solution

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