Unable To Void Supplier Payment Refund - Error You Cannot Perform This Action On The Selected Records

(Doc ID 2376874.1)

Last updated on MARCH 29, 2018

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Manage Payments-Prepare and Record Payments

When attempting to cancel a payment refund the following error occurs.

ERROR
-----------------------

Error
You cannot perform this action on the selected records

Cancel date: 1/02/18


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Fusion Applications
2. Navigate to: Payables / Payments
3. Search for Refund payment: 1
4. Actions: Cancel

Cancel date: 1/02/18

Error
You cannot perform this action on the selected records

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel a refund

Changes

 

Cause

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