My Oracle Support Banner

Unable To Void Supplier Payment Refund - Error You Cannot Perform This Action On The Selected Records (Doc ID 2376874.1)

Last updated on APRIL 05, 2019

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Manage Payments-Prepare and Record Payments

When attempting to cancel a payment refund the following error occurs.

ERROR
-----------------------

Error
You cannot perform this action on the selected records

Cancel date: 1/02/18


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Fusion Applications
2. Navigate to: Payables / Payments
3. Search for Refund payment: 1
4. Actions: Cancel

Cancel date: 1/02/18

Error
You cannot perform this action on the selected records

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel a refund

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.