OAC: Setting Up An Email Server Fails With "There is a problem authenticating. Please check your username and password."

(Doc ID 2376897.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Analytics Cloud Service - Version N/A to N/A [Release 14.1]
Information in this document applies to any platform.

Symptoms

An Email Server is being configured in Oracle Analytics Cloud (OAC) as per:  Setting Up an Email Server to Deliver Reports

The "Authenticated" option is selected, and a valid Username and password combination is supplied.

But the Test to verify that Oracle Analytics Cloud can connect to the mail server fails with the following message:-

SMTP server test failed: There is a problem authenticating. Please check your username and password.

See the following in the bi_server1.out log file:-

<Warning> <oracle.bi.smtpconfiguration.utils.SMTPConfigurationTestUtils> <BEA-000000> <250-<SMTP Server> Hello [<IP Address>]>
<Warning> <oracle.bi.smtpconfiguration.utils.SMTPConfigurationTestUtils> <BEA-000000> <250-SIZE 52428800>
<Warning> <oracle.bi.smtpconfiguration.utils.SMTPConfigurationTestUtils> <BEA-000000> <250-PIPELINING>
<Warning> <oracle.bi.smtpconfiguration.utils.SMTPConfigurationTestUtils> <BEA-000000> <250-DSN>
<Warning> <oracle.bi.smtpconfiguration.utils.SMTPConfigurationTestUtils> <BEA-000000> <250-ENHANCEDSTATUSCODES>
<Warning> <oracle.bi.smtpconfiguration.utils.SMTPConfigurationTestUtils> <BEA-000000> <250-AUTH LOGIN>
<Warning> <oracle.bi.smtpconfiguration.utils.SMTPConfigurationTestUtils> <BEA-000000> <250-8BITMIME>
<Warning> <oracle.bi.smtpconfiguration.utils.SMTPConfigurationTestUtils> <BEA-000000> <250-BINARYMIME>
<Warning> <oracle.bi.smtpconfiguration.utils.SMTPConfigurationTestUtils> <BEA-000000> <250 CHUNKING>
<Warning> <oracle.bi.smtpconfiguration.utils.SMTPConfigurationTestUtils> <BEA-000000> <504 5.7.4 Unrecognized authentication type>

See the following in the nqscheduler.log log file:-

[OBISCH] [TRACE:1] [] [] [ecid: ] [sik: service1] [tid: 488ac700] [68032] Scheduler step: SMTP Session opened with hostname (<SMTP Server>) port (<Port>)
[OBISCH] [TRACE:1] [] [] [ecid: ] [sik: service1] [tid: 488ac700] [68032] Scheduler step: Opening connection for STARTTLS
[OBISCH] [TRACE:1] [] [] [ecid: ] [sik: service1] [tid: 488ac700] [68032] Scheduler step: Initiating SayEHLO with domain (<Domain>)
[OBISCH] [TRACE:1] [] [] [ecid: ] [sik: service1] [tid: 488ac700] [68032] Scheduler step: Initiating SayEHLO with domain (<Domain>)
[OBISCH] [TRACE:1] [] [] [ecid: ] [sik: service1] [tid: 488ac700] [68032] Scheduler step: Authenticating with user name (<Username>)
[OBISCH] [ERROR:1] [] [] [ecid: ] [sik: service1] [tid: 488ac700] [nQSError: 75005] Failed to send AUTH command. 5.7.3 Authentication unsuccessful [[
file: server/NQSScheduler/SchJobExecution/iBotEngine/Src/SJEiBotSmtpSession.cpp; line: 103
]]

Cause

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