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Unable To Create Account And Open Existing Account Profile Tab (Doc ID 2377108.1)

Last updated on MARCH 22, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Accounts, Contacts, Households

Unable to create an account and unable to open profile tab in accounts, following error occurs


ERROR
-----------------------
Error: Too many matching records found. Specify additional criteria to limit the number of records


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Accounts
2. Create an Account and Save & Close Or Open an Existing


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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