Engagement Cloud: Not able to modify Response word to a different value under SR->Messages->Compose->Response
(Doc ID 2377220.1)
Last updated on SEPTEMBER 11, 2020
Applies to:Oracle Fusion Engagement Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
In the Details layout of Service Request OoTB object, on Messages sub-tab, there is a Compose button which has the following options:
- Customer Entry
- Internal Note
For the latest one customer would like to change the label.
How can this be achieved?
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