Engagement Cloud: Not able to modify Response word to a different value under SR->Messages->Compose->Response

(Doc ID 2377220.1)

Last updated on MARCH 29, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

In the Details layout of Service Request OoTB object, on Messages sub-tab, there is a Compose button which has the following options:

- Customer Entry
- Forward
- Internal Note
- Response

For the latest one customer would like to change the label.

How can this be achieved?
 

Solution

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