My Oracle Support Banner

All Layout are Gone from Admin UI after Environment Upgrade (Doc ID 2377919.1)

Last updated on MARCH 23, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Layouts are not available for editing in our environment.
After a recent upgrade of our environment, when we log into occs-admin and go to Design, there are no Layouts shown.

All the layouts are suddenly missing or invisible in our sandbox environment.

Changes

 The environment has been recently upgraded to 17.6+

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.