My Oracle Support Banner

Email Notifications Are Not Being Delivered (Doc ID 2377986.1)

Last updated on MARCH 23, 2018

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Users are not receiving password reset emails for cloud accounts.


Changes

 Customer or Oracle Changed the IDCS Validation email address from no-reply@oracle.com or postmaster@domain.com to some other Email address with Mixed Case, such as HelloWorld@oracle.com

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.