Fusion Learning Management:SkillSoft Content Not Communicating With Learning Cloud

(Doc ID 2378094.1)

Last updated on APRIL 05, 2018

Applies to:

Oracle Fusion Learning Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Learner Experience

When a learner is completing a Skillsoft course (3rd party vendor course). The content opens and the learner completes the course, however, when the user completes the course and attempts to close the course a communication error is displayed.

the following error occurs.

ERROR
-----------------------
The Skillsoft Course Player has encountered an error while communicating with the Learning Management System. As a result, your session will now be closed.

Internal Error: AICC Error: Request: https://libary.skillport.com/contentRelayer

Response: error=1
error_text=406


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as learner
2. Locate Course
3. Start learning
4. Complete course
5. Attempt to close course
6.Error is displayed



Cause

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