CX Cloud Mobile: Problems With Favorite Contacts (Slowness and Incorrect Results)
(Doc ID 2378107.1)
Last updated on MARCH 31, 2019
Applies to:Oracle Fusion Mobile Sales Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
The customer is experiencing the following problems with the Favorites section of the CX Cloud Mobile app:
(1) the favorites section is empty, even though there are favorites (contacts)
(2) the list "My favorite accounts" shows a wrong result, these are definitely not favorite accounts
(3) the list takes a long time to come up.
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