Enhancement Request :: Delete A Direct Facebook Message Whilst It Has Not Yet Been Sent To Facebook

(Doc ID 2378573.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Problem Description
---------------------------------------------------
In Engage when you type and send a direct message it takes some time to show on Facebook. Sometimes we realise after sending it, that the customer has already received a response by another colleague or that we want to change content on that message. Is it possible to have the option in Engage to delete that message as long as it has not yet been sent to Facebook? Once on Facebook, Facebook itself does not give the option to delete direct messages, so we assume that this is no option, but it could be to delete it before it arrives to Facebook.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms