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R13 Unable To Select 2 (Two) Contact Records on the Merge Request (Doc ID 2378586.1)

Last updated on MARCH 26, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.17.11.0 version, Data Quality, Customer Hub

R13 Unable to select 2 ( two) contact records 

To merge 2 contacts the user cannot select 2 contacts to merge.
Steps:
-In the contacts list click Actions >> Merge
-click in one contact
-click the second contact
-verify that the first contact selected gets unselected

How to select several contacts and why does now the action label is only Merge?
 

Solution

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