External Configurator Failing

(Doc ID 2378591.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 and later
Information in this document applies to any platform.

Symptoms

When attempting to use an external configurator, the following error occurs:

ERROR:
An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: 2018-03-21 17:02:41




Changes

 The CPQ Cloud site was recently upgraded to ver. 2018A

Cause

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