External Configurator Failing

(Doc ID 2378591.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 and later
Information in this document applies to any platform.


When attempting to use an external configurator, the following error occurs:

An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: 2018-03-21 17:02:41


 The CPQ Cloud site was recently upgraded to ver. 2018A


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms