Bell Icon Notification Not Received When Task/Appointment Created From Outlook

(Doc ID 2378593.1)

Last updated on APRIL 03, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

On : 11.12.1.0.0 version, Microsoft Outlook

Bell Icon Notification not received when Task/Appointment created from Outlook

When a task / appointment is created from Outlook, and 'Sync All Changes' completes successfully, the notification is not received on the bell icon in the SUI.
The tasks/appointments are observed in the SUI when navigating to the calendar. The only issue is that the bell notification is not received.
Kindly advise.

We have enabled the notifications from the 'Sales Calendar and Appointment' Preferences.
 

Solution

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