How To Ship An OBLPN Load That Is Stuck In Loads Status "Close Load In Progress"

(Doc ID 2378671.1)

Last updated on MARCH 29, 2018

Applies to:

Oracle Warehouse Management Enterprise Edition Cloud Service - Version 8.0.0 and later
Information in this document applies to any platform.

Goal

On : 8.0.0 version,

ACTUAL BEHAVIOR
---------------
Loads on status "Close load in progress"

Why does the WMS load being shipped get stuck in status **"****Close load in progress"** causing this load not to be able to ship?

When this happens Oracle Support changes the status of the load.


EXPECTED BEHAVIOR
-----------------------
Expect the loads not to get stuck - "In progress"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Load OBLPNs onto a truck
2. When the Truck is full, close the Load
3. There is a brief disconnection on the RF -
4. The Load, does not close but stays "In Progress"
5. Cannot ship

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users run into a blockage in the process affecting the operation by delaying the entire flow.
 

Solution

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