Prime Project REST API Takes 30+ Secs to Return a Status 204 Message

(Doc ID 2378676.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Prime Cloud Service - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Any 204 response calls from the Prime Rest API take about 30+ seconds to return that status

EXPECTED BEHAVIOR
-----------------------
Would expect returns to be as fast as a 200 Response status.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. https://customer-prime-us.oracleindustry.com/primeapi/restapi/resource/projectId/2001
- Status 204
- Time 32 sec

2 . https://customer-prime-us.oracleindustry.com/primeapi/restapi/project/workspace/8
- Status 204
- Time 34 sec

3. https://customer-prime-us.oracleindustry.com/primeapi/restapi/project/workspace/6
- Status 200
- Time 1.3 sec

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work in a timely matter

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms