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Error 'Server is not accessible' When Publishing a Custom Template, and 'Error generating sample data for the Print' When Trying to Download Sample Data for the Template (Doc ID 2378707.1)

Last updated on APRIL 27, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.12.0.0 and later
Primavera Unifier - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to Publish a Custom Template the following error is displayed:

Alert - Internal error: Server is not accessible. Contact System Administrator

When generating Sample Data for the same template, the following error is displayed:

Alert - Error generating sample data for the Print

 

The issue can be reproduced at will using the following steps:

  1. Log into Unifier.
  2. Navigate to Company Workspace > Admin Mode > Configuration > Custom Templates > Selected custom template > Status > Published.
  3. Receive the first reported alert.

  4. Log into the Unifier.
  5. Navigate to Company Workspace > Admin Mode > Configuration > Custom Templates > Selected custom template > Open > Sample Data tab > Generate.
  6. Receive the second reported alert.

Cause

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