Unifier: Errors When Publishing Custom Template Or When Trying to Download Sample Data For Same Template

(Doc ID 2378707.1)

Last updated on APRIL 12, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.12.0.0 and later
Primavera Unifier - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to Publish a Custom Template the following error is displayed:   "Alert    Internal error: Server is not accessible. Contact System Administrator"

  1. Log into the Unifier environment
  2. Navigate to Company Workspace > Admin Mode > Configuration > Custom Templates > Selected custom template > Status > Published.
  3. Receive the Alert noted above.

When generating Sample Data for the same template:  "Alert    Error generating sample data for the Print".

  1. Log into the Unifier environment
  2. Navigate to Company Workspace > Admin Mode > Configuration > Custom Templates > Selected custom template > Open > Sample Data tab > Generate.
  3. Receive the Alert noted above.

Cause

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