M1-CSTOL "Crew Shift Active For Too Long" To Dos Not Automatically Completed

(Doc ID 2378809.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : NA version, System Wide

ACTUAL BEHAVIOR
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"Crew Shift Active for Too Long" To Dos not automatically completed, To Do Type: M1-CSTOL


Like other To Dos in MWM, this To Do Type should automatically complete when the condition has been resolved. In this case, when a Crew forgets to end their Shift for an extended period and then later completes it on the MCP or the dispatcher manually completes it for them, the To Do remains open. It should be automatically completed like most other To Dos in MWM when the initial exception has been resolved. The Crew Shift Monitor batch should close out these To Dos that it created when the Shift has been Completed.

Cause

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