Getting Vertex Error Message: The Vertex code is missing for the home or work address. Check that the geocode exists for this location.

(Doc ID 2379071.1)

Last updated on APRIL 02, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Country/Region Legislations

When attempting to update the address details on test instance from a specific date,
the following error occurs:

ERROR
-----------------------
" The Vertex code is missing for the home or work address. Check that the geocode exists for this location. (HRX-1560253). The regional component creation could not be completed.".

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. trying to update employee address details;
2. error is encountered.

Observation:
> under Manage Features by Country or Territory (correct location) - license of use is set to Payroll Interface;
> "Load Geographies for US" has been re-executed;
> same error is received.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update employees address details.

Cause

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