Error In GL Journal Approval (FUN-720342) - User not found ORABPEL-10509
(Doc ID 2379213.1)
Last updated on DECEMBER 20, 2023
Applies to:
Oracle Fusion General Ledger Cloud Service - Version 11.13.17.11.0 and laterOracle Fusion Global Human Resources Cloud Service - Version 11.13.18.02.0 to 11.13.18.02.0 [Release 1.0]
Information in this document applies to any platform.
Symptoms
On : 11.13.17.11.0 version, Capture Transactions-Approve Journals
When attempting to approve journals, the following error occurs on an approval rule that was working previously.
ERROR
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The Action log for the journal shows Completed with Error.
The email notification shows:
Error: The journal approval process has stopped due to a system error. Contact your help desk. (FUN-720342)
SOA server logs shows:
STEPS
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The issue can be reproduced at will with the following steps:
1. Setup an approval rule using approval group.
2. Create a Journal
3. Change the username
4. Send the Journal for approval
Changes
User names were changed and did not match the ones used in the approval group.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |