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Error In GL Journal Approval (FUN-720342) - User not found ORABPEL-10509 (Doc ID 2379213.1)

Last updated on MAY 14, 2020

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.13.17.11.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.13.18.02.0 to 11.13.18.02.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On :  11.13.17.11.0 version, Capture Transactions-Approve Journals

When attempting to approve journals, the following error occurs on an approval rule that was working previously.

ERROR
-----------------------
The Action log for the journal shows Completed with Error.


The email notification shows:
Error: The journal approval process has stopped due to a system error. Contact your help desk. (FUN-720342)

 

SOA server logs shows:




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup an approval rule using approval group.

2. Create a Journal

3. Change the username

4. Send the Journal for approval

 

Changes

User names were changed and did not match the ones used in the approval group.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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