Oracle Fusion Learning Cloud: Error While Creating A Learning Tutorial

(Doc ID 2379257.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Fusion Learning Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Learner Experience

When loading a Video or a Web link on section appears an error message causing the created content not to be displayed the following error occurs.

ERROR
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An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 170, Server Domain: HCMDomain, Server Instance: CoreProcessesServer_1, Application Name HcmCoreApp.


STEPS
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The issue can be reproduced at will with the following steps:
Navigation: About me > Learning > create a tutorial but when video is loaded, the following error message appears:

 

Cause

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