Fusion Workforce Compensation: PDF Format Error With Printable Statement (Doc ID 2379742.1)

Last updated on NOVEMBER 11, 2020

Applies to:

Symptoms

When attempting to click on View Printable Statement, the following error occurs.

ERROR
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Error in generating Statement. This message is for debugging only :
  Template AbsolutePath : /Human Capital Management/Compensation/Total Compensation Statement/Data Models DisplayName : Data Models Type : Folder File Name Data Models Template AbsolutePath : /Human Capital Management/Compensation/Total Compensation Statement/TotalCompStmt.xdo DisplayName : Total Compensation Statement Report Type : Report File Name TotalCompStmt.xdo Template AbsolutePath : /Human Capital Management/Compensation/Total Compensation Statement/TotalCompStmtXsl.xsb DisplayName : Style sheet for Total Compensation Statement Type : SubLayout File Name TotalCompStmtXsl.xsboracle.j2ee.ws.client.jaxws.JRFSOAPFaultException: Client received SOAP Fault from server : PublicReportService::generateReport for reportAbsolutePath [/Human Capital Management/Compensation/Total Compensation Statement/TotalCompStmt.xdo] failed: due to oracle.xdo.server.ServerException: oracle.xdo.servlet.data.DataException: oracle.xdo.XDOException: oracle.xdo11g.parser.v2.XMLParseException; systemId: xdoxsl:///Human Capital Management/Compensation/Total Compensation Statement/TotalCompStmtXsl.xsb?loc=en-US; lineNumber: 1; columnNumber: 1; Start of root element expected.at oracle.j2ee.ws.client.jaxws.DispatchImpl.throwJAXWSSoapFaultException(DispatchImpl.java:1076)at oracle.j2ee.ws.client.jaxws.DispatchImpl.invoke(DispatchImpl.java:862)at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.synchronousInvocationWithRetry(OracleDispatchImpl.java:235)at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.invoke(OracleDispatchImpl.java:106)at oracle.j2ee.ws.client.jaxws.WsClientProxyInvocationHandler.invoke(WsClientProxyInvocationHandler.java:254)at com.sun.proxy.$Proxy492.runReport(Unknown Source)at oracle.xdo.service.client.ReportService.runReport(ReportService.java:325)at oracle.apps.hcm.compensation.totalCompensation.statements.ui.common.GeneratePdfFromXml.generateReport(GeneratePdfFromXml.java:251)


STEPS
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The issue can be reproduced at will with the following steps:
Generate Statements > Click on Printable Statements

Changes

Cause

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