Printer Driver "Print to PDF" Is Not Showing Consistently for Primavera Virtual Desktop (PVD) Users

(Doc ID 2379794.1)

Last updated on APRIL 04, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.10.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When printing from PVD and selecting "Print to PDF" driver, the resulting PDF is 0mb and is not readable.
If the user attempts to rename or move the file, the error message " The action can't be completed because the file is open in Oracle Secure Global Desktop Client
Close the file and try again." appears.

EXPECTED BEHAVIOR
Printing to .PDF should create a visible .PDF that takes up space

STEPS
The issue can be reproduced at will with the following steps:

  1. Open P6 in PVD
  2. File -> Print
  3. Select .PDF driver

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot print their files to PDF to share in an easy manner

Cause

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