“System could not..” Thrown Trying To Change the Shell Instance Location (Doc ID 2380092.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Symptoms

On Unifier : Any Version

ACTUAL BEHAVIOR
----------------------
When trying to change the existing Shell instance location, selecting the new location, then clicking on "Apply" Button, users will get the Error pop-up notification as

"The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems".

STEPS TO REPRODUCE
----------------------

1. Login to Unifier
2. Navigate to the applicable Company Sponsored Shells and open the Shell Attribute Form by clicking on the Details button
3. The current location is : /AAA, click the "Select..." button.
4. The Location changed to "/AAA/BBB....". "Apply".
5. Got error : "The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems".

EXAMPLE OF EXCERPTS WRITTEN TO THE UNIFIER LOG FILES
----------------------

ExecuteThread: '5' for queue:
'weblogic.kernel.Default (self-tuning)'] ~ERROR ~ taskdefs.ShellUtilTask
~
...
~ Error : Shell info and shell link location paths does not match.

...
~ java.lang.Exception: Error : Exception while checking shell info and shell link location paths.Contact Administrator.~

2017-05-10 10:47:16,967 ~ [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] ~ERROR ~ Target.Exception
~
...coshortname:/shell/update throws an exception at /shell/action.xml:1675: ~

/shell/action.xml:1675: Exception while cross checking shell info and shell link location paths.Contact Administrator.

EXPECTED BEHAVIOR
-----------------------
The Location should be changed as selected.

Cause

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