Read only on Service Request if you are the Account owner, but not the Service Request owner

(Doc ID 2380100.1)

Last updated on APRIL 12, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

User A is creating an Account (Account 1).
User B is creating a Service Request. (SR 1).

SR 1 is linked to Account 1.

User A should see the Service Request READ-ONLY. If user A is adding a new Service Request to the account that she/he owns, then that SR should be editable.

Solution

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