Read only on Service Request if you are the Account owner, but not the Service Request owner
(Doc ID 2380100.1)
Last updated on NOVEMBER 27, 2019
Applies to:Oracle Fusion Engagement Cloud Service - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
User A is creating an Account (Account 1).
User B is creating a Service Request. (SR 1).
SR 1 is linked to Account 1.
User A should see the Service Request READ-ONLY. If user A is adding a new Service Request to the account that she/he owns, then that SR should be editable.
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