System Is Not Able To Generate Pdf Successfully For Active Contracts

(Doc ID 2380149.1)

Last updated on MARCH 29, 2018

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Contract Authoring

We have a preview option to generate the contract in Pdf.

ERROR
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File is not getting generated successfully. Though, It is getting downloaded but it is not opening up.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open Contract -> Click on Actions -> Preview

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot preview the contract successfully

Changes

 

Cause

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