CANNOT REPLY ON SUBCOMMENT

(Doc ID 2380711.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

On : Engage

CANNOT REPLY ON SUBCOMMENT

If someone makes a comment under an existing comment, we cannot make a reply public but we can only send a direct message. The direct message doesn't go to the last user but it goes at the first user who wrote the first comment. eg user 1 writes: Hello. user 2 makes a comment under hello and writes: what time is it? If a FB page want to reply public via engage on user 2, i have only the option "send direct message". If a send direct message to user 2, the message goes to user 1 and not to user 2.
 

Solution

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