Comments Not Saved In OCC Agent Console

(Doc ID 2380724.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

On : OCC 17.6.1

ACTUAL BEHAVIOR
---------------

When pressing save after typing in a comment to the OCC Agent console, the text is cleared from the text entry field and the comment is not saved.

EXPECTED BEHAVIOR
-----------------------
When pressing save after typing in a comment to the OCC Agent console, the text is cleared from the text entry field and the comment is saved.

Cause

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