The SLA Is Not Taking The Correct Value For Division Segment And It's Taking Number 1 Instead Of 12 (Doc ID 2380734.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Symptoms

The SLA is not taking the correct Value for Division Segment and It's taking Number 1 instead of 12

After running the Transfer to Sub ledger process successfully and once running the Create Accounting Process, the user found that SLA is picking a wrong value for the Division Segment instead of the correct one for Example:

The account should be like that 12-0000-414112-04401-000101-00-000-0 and

in the report is: 1-0000-414112-04401-000101-00-000-0
First value is not correct and the correct value is (12),
The customer is using this value in the (Department) level only and no where else.

and the Error encountered is:

The user tried to default the value in the segment rule in the SLA configuration, and It works fine but once we make the Source as (the segment Source)

It's not picking the correct value and taking always 1

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.