OWF Is Not Triggered Upon Updating Lead Owner

(Doc ID 2380746.1)

Last updated on APRIL 15, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Activity Management

ACTUAL BEHAVIOR
---------------
OWF is not triggered upon updating task owner

EXPECTED BEHAVIOR
-----------------------
OWF is not triggered upon updating task owner

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Navigate to Lead-> Update owner
3. OWF on lead is not triggered

BUSINESS IMPACT
-----------------------
Task didnt get created for owner to work on which is holding users from following up on their leads.

Cause

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