Customer Upload Through Spreadsheet Fails With Error HZ_IMP_INVALID_PARENT_ID

(Doc ID 2380814.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.12.1.0.0 version, When trying to import customer data is getting errors:

ERROR
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Unable to retrieve error message and token information. Log a service request and reference error code HZ_IMP_INVALID_PARENT_ID and token values PARENT_TABLEID_COLUMN


EXPECTED BEHAVIOR
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Expecting to be able to import customers without errors


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Receivables
2. Go to Billing
3. Go to Customers
4. Go to Upload customer from spreadsheet
5. Import process, review the output and observed the error described appears


Cause

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